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A Mullin & Sons, Inc.
Service Agreement allows you to sleep at night because you know the
Mullin & Sons, Inc. will service your
computers and networks whenever you need them. The
Mullin & Sons, Inc. Service Agreement
includes all Mullin & Sons, Inc. basic
services (e.g., hardware and software maintenance, repairs, upgrades and
installations).
Having a Mullin & Sons, Inc.
service agreement means:
 | Basic computer and network hardware and software
installations, maintenance, repairs and upgrades. |
| Semi-annual performance tune-ups on all covered
computers, including
| File scan, repair and clean-up
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| Virus check and removal |
| Organizing your configuration
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| External cleaning of keyboard
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| Running cleaning disks of all drives
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| Removal of chassis and air cleaning or
internal components |
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| Availability within 2 to 4 hours for all service
issues and repairs |
| A certified technician dedicated to servicing your
account |
| A detailed audit of all your computer systems,
software, peripherals and network services, software and hardware
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Who needs a Service Agreement?
You need a service agreement if you:
| Have a local area network |
| Have high-speed Internet access |
| Have multiple computers |
| Need help more than once a quarter |
| Need regular service and support |
What Does a Service Agreement Give You?
A Service Agreement Gives You:
| A dedicated technician assigned to your account
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| Expedited service for general maintenance, upgrades
and repairs |
| A FREE technology audit detailing:
| All computer and network hardware, software and
peripherals |
| Internet Service Provider information including
IP addresses, passwords, routers and servers, etc. |
| Back-up plans and services |
| A report detailing a complete inventory of
assets, your technician contact information, the terms and
conditions of the service agreement |
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| A maintenance plan including:
| A server/network check-up with each visit
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| Personal computer updates and maintenance
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| A detailed report of work completed during a
visit |
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| Reports summarizing what has been done and what is
recommended. |
| Summary of any additions, removals, moves and changes
to your servers, computers, networks and communications services and
architecture. |
Requirements:
| One-year minimum commitment. |
| Remote access to personal computers for remote
diagnostics and repair of problems prior to dispatching your technician.
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Mullin & Sons, Inc.
will:
| Generate additional proposals and pricing for
services beyond the scope of this agreement. |
| Provide a 25% discount off of our Emergency Services
rates for emergency situations that occur outside of
Mullin & Sons, Inc. regularly
scheduled hours (7pm to 7am and Sundays). |
| Not procure any hardware or software without written
approval and appropriate purchase orders from the customer. |
| Not be responsible for changes made to systems by
people other than Mullin & Sons, Inc.
or for the additional charges related to changes made by people other
than Mullin & Sons, Inc.
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How Much Do Service Agreements Cost?
Service agreement pricing varies by number of computers
required. Please call 256.772.6002 for pricing.
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For
Service Call (256) 772-6002
